Shipping

Where I Ship

I currently ship to Canada and the United States only.

Free Shipping

Orders of $250 CAD or more automatically qualify for free shipping to Canada and the continental US.

Pre-Orders

Shipping timeframes are noted in each listing. Pre-orders cannot be combined with ready-to-ship items — please place these as separate orders, as pre-orders ship on their own schedule once ready. Once the pre-order window closes, orders are final — no refunds or cancellations.

Ready-to-Ship Yarn

Orders are packed and shipped within 5–10 business days, often sooner.

Canadian Packages

Canadian shipping rates are calculated using Canada Post rates. All items ship with tracking and insurance via Stallion Shipping, a broker that uses Canada Post, couriers, and other delivery services. Once your shipment is received by Stallion, I'm no longer responsible for it.

US Packages

All items ship with tracking and insurance via Stallion Shipping, a broker that uses USPS, couriers, and other delivery services. Once your shipment is received by Stallion, I'm no longer responsible for it.

Duties & Taxes

Canadian orders: Standard applicable taxes apply at checkout.

US orders: All products shipped to the United States are currently covered under CUSMA (Canada-United States-Mexico Agreement) and are not subject to additional duties or import fees at checkout.

Pre-orders only: I can't guarantee trade agreement terms will remain unchanged over a pre-order's shipping window. Should applicable trade agreements change between the time of purchase and shipment, any resulting duties, tariffs, or import fees become the responsibility of the customer. I'm not liable for additional costs incurred due to trade disruptions.

Pre-orders are non-refundable in the event of trade disruptions. By placing a pre-order, customers acknowledge and accept this risk.

Package Responsibility

I'm no longer responsible for your package once it has been received by Stallion Shipping. If you experience an issue with your shipment, please reach out and I'll do my best to assist.

Damaged Items

If your order arrives damaged, please contact me within 48 hours of delivery with photos of the damaged item(s) and packaging so I can make it right.

Incorrect Addresses

Please ensure your mailing address is entered correctly. I'm not responsible for packages sent to an incorrect address. If a package is returned as a result, a refund will be issued minus shipping and any charges incurred.

Combining Orders

I'll do my best to combine orders whenever possible. Email me if you'd like orders combined.

Refunds & Exchanges

All sales are final; I don't offer refunds or exchanges. If a product is defective (within industry standards), please contact me immediately so I can resolve it on a case-by-case basis.

Colour & Dye Lot Variation

All yarn is hand-dyed in small batches, so slight variation in colour between dye lots is normal and expected. Screen displays can also affect how colours appear. For projects requiring consistent colour throughout, I recommend purchasing enough of the same dye lot at the same time.

My Commitment to You

Quality and good matter to me. Please reach out any time whether it's a concern or something else.